Matrix applies vision to decisions

first_imgNeighbors Federal Credit Union has introduced a decision grid to guide executives and managers to assess how well potential initiatives, products, services, pricing structures and procedures align with the CU’s organizational vision.The nine-square matrix provides a practical, visual device—a “quick pass/fail system”—for evaluating whether and to what extent new ideas would contribute to operational efficiency and member value, says CUES member Steve Webb, president/CEO of the Baton Rouge, La., credit union with $730 million in assets and 78,000 members. (click on image to enlarge.)For example, executives used the grid in assessing whether to bring a mortgage service in house. “After we applied the matrix, we could easily see this option wouldn’t save money or improve member service by speeding up the mortgage process, so we decided not to pursue it,” Webb says. continue reading » 13SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img

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